Cleo & Nacho Design - (909)666-4740

 

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shipping information

 1986-2003 Cleo & Nacho Design - This is Cleo!

Ordering an item from Cleo And Nacho Design? We can ship to virtually any address in the world.

Ordering from another seller? We provide Shipping for BartenderGirl.Com and Hackoo.Org the information below apply to these companies as well.



Delivery Time

When you place an order with Cleo And Nacho Design, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.

Calculating Cost

Shipping costs for orders from Cleo And Nacho Design depend upon the methods and options you choose.

If you choose to US Postal Ground, Priority Mail or Express Mail, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.

If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.


If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using this link.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

If an APO or FPO address is entered as an international address, the package will not reach its destination.

Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box.

To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.

Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Did this help? Continue shopping.

Still have questions? or contact us.

Are you the full service type? Your web site needs to look professional and be up to date but you lack the time or interest to do it right?

If so, we offer complete web design, hosting and maintenance service. When your time is at a premium, rely upon the experts at Cleo & Nacho Web Design to provide you with all of your web site related needs...Read More


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Last Update to this page: 05/28/2015 08:18:23 PM


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