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Ordering an item from Cleo And Nacho Design? We can ship to virtually
any address in the world.
Ordering from another seller? We provide Shipping for
the following companies:
Addiction Alternatives and Hackoo.Org the information
below apply to these companies as well.
Delivery Time
When you place an order with Cleo And Nacho Design, we will estimate
shipping and delivery dates for you, based on the availability of your
items and the shipping options you choose. Shipping date estimates
will appear in the order form. Once you've placed your order, you will
be able to see both shipping and delivery date estimates in the order
confirmation e-mail and in the relevant order summary in Your Account.
Calculating Cost
Shipping costs for orders from Cleo And Nacho Design depend upon the
methods and options you choose.
If you choose to US Postal Ground, Priority Mail or Express Mail,
you'll be charged for one regular per-shipment fee, as well as a
per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we'll
charge you full per-shipment fees for each shipment as well as a
per-item fee for each item.
Please also note that the shipping rates for many items we sell are
weight-based. The weight of any such item can be found on its detail
page. To reflect the policies of the shipping companies we use, all
weights will be rounded up to the next full pound.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the
carrier returns an undeliverable package to us, we issue a full refund
(including shipping charges).
We are unable to re-ship orders that are returned to us as
undeliverable. If you would still like to purchase items that were
undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you
have not received confirmation of its return or refund after 4 weeks
from the estimated delivery date, please contact us using
this link.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following
reasons:
Incorrect Address. If the address is incorrect or outdated, the
package is typically returned to us by the carrier or the unintended
recipient. Please double-check your address carefully when placing a
new order.
If an APO or FPO address is entered as an international address, the
package will not reach its destination.
Address Format. If a post office box address was entered in a format
our system does not recognize, the package may be shipped through a
carrier that cannot deliver to a post office box.
To ensure that such packages are routed through the proper carriers,
please enter the box number as "PO BOX" followed by the number.
Other Address Problems. If the order is being shipped to a prison,
there may be delivery restrictions associated with the items or
shippers. These restrictions are determined by the penitentiary and
may vary.
In rare cases, it is also possible that the address label became
illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to
deliver a package. Packages that contain more than $400 of merchandise
will always require a signature; otherwise, it is generally up to the
driver's discretion to determine whether a signature is required. If
the driver feels it is best to obtain a signature and no one is
present to accept the delivery after three attempts, the package will
be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift,
they may refuse the package if they believe it was sent to them in
error. If you still want to send these items, you may want to let the
recipient know that a surprise is on the way.
Did this help? Continue shopping.
Still have questions? or
contact us.
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Phone Number: 1.800.932.0980